Return & Refund Policy
At Nestove.shop, your satisfaction is our top priority.
If you're not completely happy with your purchase, we’ve made our return and refund process simple, easy, and hassle-free.
✅ Return Eligibility
You can request a return within 7 days of delivery if:
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The item is unused, undamaged, and in its original packaging
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The return request is made within 7 days of receiving your order
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You provide valid proof of purchase (order number or receipt)
❌ Non-Returnable Items
We cannot accept returns for:
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Used, damaged, or altered items
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Requests made after 7 days from delivery
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Final sale, clearance, or promotional items
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Gift cards or giveaway items
🔁 How to Return an Item
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Email us at 📧 nestoveofficial@gmail.com with your order number and reason for return
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Our team will review your request and send clear return instructions
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Ship the item back —
🔸 Return shipping cost is the customer’s responsibility unless the item was damaged or incorrect -
Once we receive and inspect the returned item, your refund will be processed within 5–7 business days
💸 Refund Details
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Refunds are issued to your original payment method
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Your bank or payment provider may take additional time to reflect the refund
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You will receive an email confirmation once your refund is processed
📦 Damaged or Incorrect Orders
If your order arrives damaged, defective, or incorrect, please contact us immediately:
Include:
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Your order number
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Clear photos of the item received
👉 We will arrange a free replacement or offer a full refund — whichever you prefer.
🛑 Late or Missing Refunds
If you haven’t received your refund:
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Check with your bank or payment provider — sometimes it takes extra time
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Still no update? Contact us and we’ll help you right away
💬 Need Help?
We’re always here to assist you.
📧 nestoveofficial@gmail.com
📍 Serving customers across the United Arab Emirates and Saudi Arabia